Customs Took My Goods. We Got Them Back.

I've been running my business long enough to know that disputes happen. What I didn't expect was to have customs seize my goods over a quantity discrepancy that had no legitimate basis. The penalty was issued, the goods were held, and I was expected to accept it.

I didn't.

A contact recommended Documan. I came in with the paperwork, the customs decision, and a straightforward question: did they have the right to do this? Documan reviewed everything and gave me a direct answer — no, they didn't. The penalty had no valid legal foundation. The quantity in question was documented correctly on my end.

They built the case and took it through the administrative process. Every filing, every procedural step handled properly and on time. Documan knew exactly where the customs authority's decision was legally weak and pressed on those points consistently.

The outcome: the case was won. My goods were returned. And the advocate fees were compensated — meaning the cost of fighting the case came back to me as part of the ruling.

Sometimes the system makes mistakes. The question is whether you have someone who knows how to correct them.

— Samvel Musaelyan