CHAPTER 1: GENERAL TERMS AND CONDITIONS

1. These general terms and conditions serve to establish and govern the legal relations pertaining to services rendered by Dokuman CJSC through the company's website www.documan.am (hereinafter referred to as the Company, We, Dokumen) (hereinafter referred to as the Website). The company operates within the jurisdiction of the Republic of Armenia.

2. By accessing the site, utilizing any of its services, or downloading content, whether in whole or in part, you, as a user (hereinafter also denoted as the User, you, your, Client), affirm having thoroughly read and comprehended these Terms of Use, alongside other service-related terms published by the company on the site, including the service agreement for public paid services (hereinafter also referred to as Terms or Contract), and unconditionally accept them. This acknowledgment stands irrespective of whether you are a customer availing the company's services, a registered user of the site, or a direct visitor.

3. The Company retains the unilateral right to modify these Terms without prior notice. In the event of alterations, the Company will post the updated Terms on the Website, explicitly indicating the date of the last modification. The User is obligated to periodically review the Site to stay informed about any amendments in the Terms. The newly revised terms and conditions will be legally binding and shall apply to obligations arising subsequent to their publication on the Site.

4. Non-conformity with these terms prompts a request to cease using the Site. Continued interaction, account creation, becoming a User, and service utilization indicate unequivocal acceptance of these Terms.

CHAPTER 2: LEGAL CAPACITY TO ENTER INTO A CONTRACT

1․ By consenting to the Terms, you affirm having full capacity and entitlement to use the Services in alignment with the laws of your country of residence. If, as per the laws of your country of residence, you lack full capacity to utilize the Services independently, obtaining consent from your parents or legal representatives is requisite. In the instance of representing a legal entity, you declare possessing all authorities conferred by the legal entity and in compliance with the legislation of the legal entity's country of residence to utilize the Services. Agreement to these terms affirms the accuracy of the provided information, and recognition of the fact that Documan may not validate your working ability.

CHAPTER 3: SERVICES PROVIDED BY THE DOCUMENT AND THEIR PROCEDURES

1. The Documan extends services to its clients aimed at representation in various public and private institutions within the territory of the Republic of Armenia, encompassing legal advice, accounting and tax consultation, accounting, legal services, and delivery of orders to the client (hereinafter also referred to as services or order):

2. To fully utilize the Services offered by the Company, registration on the Website and establishment of a User Account (hereinafter also referred to as a User Account or Account) are mandatory. Each User is entitled to only one Account, prohibited from using another User's account. Truthful provision of all necessary information during account setup is mandatory. Users are accountable for safeguarding their Account login data and responsible for all operations/actions carried out via their Account. Notification to the Company is mandatory in the event of suspected unauthorized access to the Account, empowering the Company to promptly suspend the Account pending investigation. The Company bears no responsibility for actions performed by individuals using the User Account. The User assumes liability for any damages caused to the Company or third parties by such actions.

3․ The services provided by the Company encompass, but are not restricted to, the following:

Providing legal advice and representation on behalf of and at the expense of Clients based on paid service contracts,

Provision of legal advice,

Accounting and tax consulting, as well as provision of legal services,

Organization of transportation of legal documents from Clients to us via orders.

4․ When initiating an Order, the Customer must maintain sufficient funds in the account to facilitate the specified Order.

5․ Documan reserves the right to defer Order execution during periods of escalated total order volume (e.g., holidays, discount programs, or events) and to suspend the provision of certain Services.

6․ Documan reserves the right to suspend services provided to you, including freezing your account balance, and halting the execution and transfer of orders if transactions on your account raise doubts concerning the origin of amounts in the account or the lawful use of the order. Suspension of Services will persist until justification of the legal origin of funds in the account or the value of the Order, or until completion of relevant processes as stipulated by the legislation of the Republic of Armenia.

7. In the event of disclosed transactions made on cards or other payment means not belonging to you and unauthorized by the owner, or if banks collect the amount used by you from the Documan, the Documan reserves the right to demand a fine of 200,000 AMD for each Order or up to 100% of the amount used as compensation for the damage caused to the Document.

8. Documan assumes responsibility for the proper execution of Services and the adherence of third parties involved in delivering Services under the Contract to the stipulated standards.

CHAPTER 4: PROCEDURE FOR RECEIVING AND HANDLING ORDERS

1. Services are accepted through two methods: by following the pertinent instructions on the website for online payment (hereinafter denoted as online Order) and by contacting one of our offices.

2. When placing an online order, the User is required to acknowledge this action in the relevant section of the site (I have read and agree to the terms of use of the site and the privacy policy) during payment. For online orders, a Service Agreement is established between Us and you.

3. Service provision is considered fulfilled once the Document dispatches an execution notice to the email address provided by you, subsequent to the appropriate delivery of Services.

CHAPTER 5: PAYMENT PROCEDURE FOR SERVICE RENDERING

1. Payment for the provision of Services by the service recipient is determined by the prevailing tariffs at the time of Order acceptance. However, if the cost of the Service undergoes alteration before Order completion, the service recipient is liable to pay the cost as stipulated prior to the tariff change.

2. The Client bears responsibility for the legitimacy of the funds credited to their account by the Documan. In instances where third parties raise claims against the Documan or another organization concerning the legitimacy of the deposited amounts, or in cases of forced refunds, the Client is obligated to reimburse Documan for the losses incurred due to the collected amounts. Until these damages are compensated, the Company retains the right to withhold and refrain from transferring your Orders.

3. The Client acknowledges the potential necessity for additional services during the provision of Services.

4. The Client commits to complete payment for the Services in full before receiving the Order. Prior to Order receipt, you are required to settle and clear all obligations to the Documan associated specifically with this or any other Orders. The Client comprehends and accepts that if funds deposited into their account remain unused for a period exceeding 5 (five) years from the date of credit, they will be debited from the Client's account.

CHAPTER 6: ORDER SUBMISSION PROCEDURE

1. The Order is delivered to the address indicated in the accompanying document and handed over to the recipient or an authorized person. If the Order is delivered to the recipient through home-based work by a Documan employee or another affiliated individual, the recipient confirms receipt and notes the following on the accompanying document:

First and last name

Signature

Date and time of Order issuance

2. The process for issuing Orders directed to legal entities may be defined in accordance with the pertinent agreement concluded between legal entities and the company.

CHAPTER 7: DOCUMENTATION FOR ORDER ISSUANCE

1. The Order is dispensed in the presence of an identity document. Orders designated for individuals under 16 years of age are handed over based on an identity document or to a legal representative supported by an appropriate document.

2. Orders are exclusively issued based on original documents or notarized copies in adherence to legally established procedures.

3. The transfer of an order is permissible to an individual authorized by the client, provided they possess a written power of attorney (including one filled out on the website) and an identity document.

4. An Order is considered duly transferred if the customer or another individual presents the addressee's identity document at the Documan service centers, leading to the transfer of the order to the customer, the addressee, or the individual submitting the addressee's identity document. The provision of your identity document, or that of another individual, is recognized as the rightful entitlement to receive the Order.

CHAPTER 8: REFUND OF DEPOSITED AMOUNT TO ACCOUNT

1․ If Service users have deposited funds on the Company's Website, refunds are facilitated in the subsequent order:

Amounts deposited via online transfer are returned to the same account. For deposits made 120 or more calendar days ago, refunds follow a specialized process, contingent upon the submission of an application provided by the Documan.

Amounts deposited at Partner Company offices or via terminals are refunded upon submission of written evidence compliant with the relevant country's legislation (e.g., receipts, cash receipts, etc.).

CHAPTER 9: COMPLAINT SUBMISSION, CONSIDERATION, AND DAMAGE COMPENSATION

1. Customer Complaints: Customers have the prerogative to file written complaints in case of service non-fulfillment or improper fulfillment, including claims for compensation for actual damages in instances of Order loss. Irrespective of communication form (written, verbal), clients are expected to maintain respectful conduct devoid of offensive language. Breach of this condition may result in account suspension and service termination without prior notice. At the same time, blocking a client’s account does not relieve the parties from full fulfillment of outstanding obligations to each other.

2. Complaint Filing Window: Clients may lodge complaints within 30 days from Order execution or expected execution date.

3. Content of Complaint: The written complaint should include:

Applicant's (or legal representative's) identity document details.

Essence of the claim (complaint).

4. Complaint Resolution Process: The Company reviews written claims (complaints) and responds within 10 days. If necessary, clients or their legal representatives may be invited for complaint review.

5. Disagreement Resolution: In case of dissatisfaction with the response, clients can resort to legal measures for rights protection.

6. The Company shall be liable for non-performance or improper performance of services if the reason for non-performance or improper performance was the actions or omissions of Dokumen. In case of non-performance or improper performance of services due to the fault of the company, the amount paid for the services shall be refunded by depositing the relevant amounts to the client's account registered on the website.

Excluded are funds directed to the order of the relevant amounts to be paid։

1. Fee for assistance in obtaining a public service number

2. Fee for assistance in notary translation

3. Delivery fee charged for signing/receiving documents

7. Exceptions to Company Liability: The Company bears no responsibility for service non-performance or improper performance if ___________.

CHAPTER 10: THIRD-PARTY PRODUCTS, WEBSITES, AND ADVERTISING

1. Third-Party Materials: The Company's Website might feature links to third-party sites or materials owned by third parties. The Company does not endorse these third parties, has not authenticated the completeness, truthfulness, or reliability of their materials, and disclaims responsibility for third-party materials and sites.

2. Third-Party Offerings: The Company holds no liability for services, products, or works provided by third parties through our Website.

CHAPTER 11: CONFIDENTIALITY

1. You may visit the Site without registering, but in order to use the full range of services of the Site and the Company, you are required to register on the Site. Personal information is collected (obtained) only when you provide it. When you register, you must provide your name, address, e-mail address, mailing address and contact information. When You use the Site, We may also receive information in other ways. Our servers receive and collect information about you such as your IP address, browser name, type of computer, technical user information and means of communication with the Site, such as type of operating system, name of Internet service provider and other similar information. This information helps us to stay informed and understand user behavior and trends. We also receive information about your activity on the site. This information allows us to offer you more customized and preferred Services. During your registration, we receive the information you provide, such as your e-mail address. address, password, etc. The Company may also receive additional information about you through complaints from other customers or through our service center or other sources of information.

2. The Company takes appropriate electronic, physical and other security measures to keep your personal information safe from unauthorized access, alteration or publication. All data you provide is stored in a secure server database. We password protect any company page containing personal information you provide. The Company will never ask for your password over the phone or via email. address. We will not provide your personal data to third parties without your consent, except as required by law (requests of law enforcement and government agencies within their competence, court requests, etc.). On our part, your data may be made available only to our affiliates, in cases where this data is necessary for the implementation of the services provided to you and the improvement of their quality. We cooperate with other organizations and/or individuals to properly provide your services such as: order taking, database analysis, marketing support, bank card settlement and clearing, customer service. The aforementioned persons have access to the necessary data to carry out the operations they have specified and are not authorized to use the same information for other purposes.

3. We may use the information you provide։

to fulfill your requests for services, products, and alerts

offer Services and products of interest to you,

to assist you in your use of the site,

to customize your account and modify our services to suit your preferences,

to analyze the use of the site, improve the site and services,

to prevent and protect misuse of the site,

in other cases provided for by law.

CHAPTER 12: CONTRACT TERMINATION

1. Termination Right: Clients possess the right to terminate the Contract with the Company at any time, fulfilling all payment obligations beforehand.

2. Termination of aggreement and Documan web page account requires submission of a termination application via email to [email protected] or at the company's office, specifying the registered account's email address.

3. Termination Implications: Contract termination involves forfeiture of account bonuses and acknowledgment of conditions governing positive balance refunds (as per Chapter 8 terms).

4. Company's Termination Right: The Company reserves the right to unilaterally terminate the contract if the client disseminates false information about company services or engages in actions detrimental to the company's reputation.

5. Refund on Contract Termination: Positive account balances at contract termination are refunded in line with Chapter 8 terms.

6. Unclaimed Balance: Failure to submit payment confirmation within 90 calendar days from contract termination results in the account balance reverting to the Company.